Privacy Policy

Website Privacy Policy – The Basement Recovery Project

Important information and who we are

Welcome to The Basement Recovery Project (TBRP)’s Privacy Policy .

TBRP has a well-established reputation for helping some of the most vulnerable people in our communities. Individuals rely on our trust, discretion and integrity when engaging with our recovery services. We extend our commitment to maintaining this trust and confidence to all visitors of our website. We respect your privacy and are committed to protecting your personal data.

Purpose of this Privacy Policy

This Privacy Policy provides information on when, why and how we collect your personal information, how we use it and how we keep it secure.

This website is not intended for children and we do not knowingly collect data relating to children.

It is important that you read this Privacy Policy together with any other notice (including our Cookie Policy) or fair processing notice we may provide on specific occasions when we are collecting or processing personal data about you so that you are fully aware of how and why we are using your data. This Privacy Policy supplements any other notices and is not intended to override them.


The Basement Recovery Project (collectively referred to as “The Basement Recovery Project”, “TBRP”, “we”, “us” or “our” in this Privacy Policy ) is the controller and responsible for any personal data we may process.

If you have any questions about this Privacy Policy, including any requests to exercise your legal rights, please contact the data controller using the details set out below.

Contact details

Full name of legal entity: The Basement Recovery Project
Addressee: Attn: Data Controller
Email address:
Postal address: Basement House, 10 Carlton Street, Halifax, HX1 2AL

Collection and use of personal information

Personal information means any information that may be used to identify you, such as, your name, title, phone number, hair colour, email address or postal address. In general, you can browse our website without giving us any personal information.

We use Google Analytics to analyse visitor traffic to our website in order to understand visitor behaviour and needs so we can continually improve our site for them. This is done through the use of Cookies (see our Cookie Policy for more detailed information). We also use Facebook Insights and YouTube cookies for similar anonymised statistical analysis.  We consider Google, Facebook and YouTube to be third-party data processors.

Our statistical analysis collects only anonymous, aggregate technical statistics i.e. we do not link a specific IP address, name or any other personal information which can directly identify you as an individual.

Your IP address is also used by our security software to protect us (and other site visitors) from malicious malware, attacks and spam.

The exception to this is if you wish to sign up to our newsletter email list. Our newsletter email list collects your name and email address to enable us to personalise and send you occasional news, stories and event information which are relevant to TBRP or our sector in general. Our newsletter is no more frequent than monthly but typically is more like quarterly. You can unsubscribe at any time from our newsletter email list, either by emailing us from the email address you used to sign up or by following the unsubscribe link in the newsletter itself.

Our newsletter email list is managed by MailChimp, a well-respected, trusted and secure emailing platform. You will be required to sign up to their terms and conditions as they are the ones controlling your data. By signing up through the TBRP website, we directly connect your information to the MailChimp servers. TBRP has access to this data for the use of creating and sending our newsletters, gathering statistics around delivery; opening and clicks using standard technologies to help us improve future newsletters and you will have agreed to this as part of signing up to the MailChimp service. For more information please refer to the MailChimp’s Privacy Policy that you will receive as part of the confirmation process. We consider MailChimp to be a third-party data processor.

TBRP’s email servers and services are registered and authorised for use with MailChimp using DKIM and SFP records.  All our newsletters will come from the domain.

Third-party links

This website may include links to third-party websites. Clicking on those links may allow third parties to collect or share data about you. We do not control these third-party websites and are not responsible for their privacy statements. When you leave our website by following external links, we encourage you to read the Privacy Policy of every website you visit.

Correspondence Via Email

You may use our contact form on the website to send a message to one of our offices. The information you enter through our contact form is information your freely provide and is forwarded via secure email protocols. This is the same process as if you had emailed us direct, except no email is stored on the website and nothing is in your email sent items. The information received in our email system will be treated with confidence, like all email, and will be used only to deal with your enquiry.  Our email forms are sent via SMTP protocols over Transport Layer Security (TLS) to encrypt and protect email traffic.

Special Categories of Personal Data

We do not collect any Special Categories of Personal Data about you (this includes details about your race or ethnicity, religious or philosophical beliefs, sex life, sexual orientation, political opinions, trade union membership, information about your health and genetic and biometric data). Nor do we collect any information about criminal convictions and offences via the website.


We have implemented reasonable technical and organisational measures designed to secure your personal data from accidental loss and from unauthorised access, use, alteration or disclosure.  However, the Internet is an open system and we cannot guarantee that unauthorised third-parties will never be able to defeat those measures or use your personal information for improper purposes.

Changes to this Policy

We may change this Privacy Policy at any time and from time to time. The most recent version of the Privacy Policy is reflected by the version date located at the bottom of this Privacy Policy. All updates and amendments are effective immediately upon notice, which we may give by any means, including, but not limited to, by posting a revised version of this Privacy Policy or other notice on the Website. We encourage you to review this Privacy Policy often, so you can stay informed of changes that may affect you, as your continued use of the Website signifies your continuing consent to be bound by this Privacy Policy.

[Page Updated: 21 May 2018]